Service StandArds
The acceptable levels of medical care and treatment provided through RWHAP funding
- Service Standards outline the elements and expectations a Ryan White HIV/AIDS Program (RWHAP) service provider follows when implementing a specific service category.
- The purpose of service standards are to ensure that all RWHAP service providers offer the same fundamental components of the given service category across a service area.
- Service standards establish the minimal level of service or care that a RWHAP funded agency or provider may offer within a state, territory or jurisdiction.
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Service standards must be consistent with:
- applicable clinical and/or professional guidelines
- state and local regulations
- licensure requirements.
- Medical care service standards must be consistent with U.S. Department of Health and Human Services (HHS) care and treatment guidelines as well as other clinical and professional standards.
- For non-clinical services, service standards may be developed using evidence-based best practices, the Part A and B National Monitoring Standards , and guidelines developed by the state and local government.
- Service standards are essential in defining and ensuring that consistent quality care is offered to all clients.
Why are Service Standards Important?
Service standards are important to various stakeholders, with the goal to improve client and public health outcomes.
- Consumers - Service standards ensure the minimal expectation for consumers accessing or receiving RWHAP funded services within a state, territory or jurisdiction.
- Service Providers - Service standards define the core components of a service category to be included in the model of service delivery for each funded service category.
- Grant Recipients - Grant recipients are responsible for ensuring the development, distribution, and use of the service standards. Service standards are important to ensure that services are provided to clients in a consistent manner across service providers.
- Quality Managers - Service standards are the foundation for the clinical quality management program, and provide the framework and service provision from which processes and outcomes are measured.
- Planning Bodies - Service standards assist planning bodies with understanding what activities are being provided
New Haven/Fairfield Counties
Ryan White HIV Planning Council
54 Meadow Street, 9th Floor
New Haven, CT 06519
888-243-0464
Join the planning council. Applications available
ESSENTIAL DOWNLOADS
Guidelines (approved 06/2021)
A general description of core and non-core services provided under the characteristics that define the service category.
- Service Standard (individual files)
Counseling and treatment under the supervision of a qualified/licensed personnel.
Emergency Financial Assistance
Short-term payment(s) to utility providers to assist with emergency expenses related to essential utilities.
Food Bank/Home Delivered Meals
Provision of actual food items, hot meals, vouchers as well as personal hygiene and water filtration products and household cleaning supplies.
Health Insurance Premium and Cost Sharing Assistance (HIPCSA)
Cost-effective alternative to ADAP by paying co-pay and deductibles on behalf of the client; and COBRA payments.
Provision of short-term assistance to support emergency and temporary housing, emergency rental assistance and housing-related referral services.
Access to health and support services and continuity of care.
Access to health and support services and continuity of care through either direct transportation services or vouchers or tokens.
Services offered by licensed mental health professionals to individuals with a diagnosed mental illness.
Outpatient Ambulatory Health Services
Professional diagnostic and therapeutic services rendered in an outpatient setting.
Diagnostic, preventive, and therapeutic dental care that is in compliance with state dental practice laws.
Counseling and treatment for alcohol and/or legal and illegal drugs in a short-term inpatient health service setting.
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HRSA DISCLAIMER
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Ryan White HIV/AIDS Treatment Extension Act of 2009 (Public Law 111-87) via grant H89HA00007.
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